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Customer Reviews.

sales

5

we were completely satisfied with the service. The first time we drove into the mini centre we were met by a very courteous young man Lewis Archer and he remained that way until the day we drove our new mini out of the mini centre

05 December 2018

service

5

They collected my car, called to advise & confirm , stress free when I have a very busy job.

04 December 2018

sales

5

Luke Seaborn made the whole process very easy, he was there to offer help and advice at every step.

04 December 2018

service

5

tea and biscuits available , while waiting

04 December 2018

service

5

Car was ready at the time they said and clean

04 December 2018

sales

5

Welcoming staff,,,, efficient and courteous, professional advice, beautiful minis,,,, smart and well presented staff,,,, very friendly,, good choice of minis,,, great aftercare,,, thank you Robert Deamer, for looking after us Denise Gauntlett

04 December 2018

sales

5

kept me updated, pleasant, friendly

03 December 2018

service

5

The car always comes back clean!

30 November 2018

sales

5

Very helpful, friendly, knowledgeable.

30 November 2018

service

5

Work done finished on time

30 November 2018

service

5

As previous answer, excellent service all round

29 November 2018

sales

5

The salesperson helped me get what I wanted and she managed to get the price I wanted too

29 November 2018

sales

5

The mini team at Stratford upon Avon headed up by are Karl are all friendly and efficient

29 November 2018

service

5

Very clear on pricing, service level and anything that needed to be done

29 November 2018

service

3.5

Had chase lots of things.

28 November 2018

sales

5

Relaxed environment. Understood my needs

28 November 2018

service

5

Everything as expected

27 November 2018

service

1

See above, you promised to drop me off and collect me and you didn’t They way the service rep talked he seemed to imply there may be further recalls needed on the car.... I hope this won’t be the case

25 November 2018

service

5

First class one to one personal service

24 November 2018

service

5

Advisor was very friendly and kept me up to date with the process of my car service.

24 November 2018

service

4

Nice waiting environment, efficient and timely appointment, welcoming staff

24 November 2018

service

3

Always a bit of a feeling you are trying to sell me more than I need

23 November 2018

sales

5

Understood what I wanted and explored options. Kept updated all along. Friendly and informative

22 November 2018

service

4

Everything perfect apart from when car was cleaned it was left dirty down one side , which the clean8ng guy blamed on washing kit failure. Service guy was excellent at point8nh our it was unacceptable and ordering it to be cleaned again

22 November 2018

service

5

Very efficient

22 November 2018

service

4

It would have been completely satisified if my light switch setting had not been altered. For the last 3 years it has remained on the same setting and I do not check it. Found myself driving without any lights on in the dark.

21 November 2018

service

5

They do exactly what they say x

20 November 2018

service

5

I have always dealt with Rybrook Stratford and I feel very confident that I will be looked after.

20 November 2018

service

3

Runs well after service, sorted out problem!

19 November 2018

service

2.5

Service was fine but...Complementary wash and vacuum was done outside during a rain shower, consequently both of the front seats and side pockets were wet and I had wet clothes by the time I arrived home.

19 November 2018

service

5

Friendly as always

19 November 2018

service

5

Car collected promptly and delivered back cleaned. Driver very helpful.

18 November 2018

service

1

Car damaged while at Rybrook Mini and the dealer unwilling to accept responsibility for the damage caused while the car was in their care.

17 November 2018

service

3

Same really. Everyone was very helpful but my mini couldn't be seen for a week and there was no car for me to borrow.

15 November 2018

service

5

As above. Amy was very helpful.

14 November 2018

service

5

As above

13 November 2018

service

5

Full details supplied of any work carried out on my car and friendly support staff.

13 November 2018

service

5

The recall was dealt with very promptly.

13 November 2018

service

4

I was shocked when asked to pay for oil, when a full service being due in six weeks after health check.

12 November 2018

sales

5

5 star as my expierience and helpful welcoming staff

10 November 2018

service

4

I purchased a recommended MINI Dash cam for which I paid a substantial price. I discovered the package came with a rear-view camera which was unusable for a convertible so was surplus to requirement. The App had problems so unusable. Very annoying

10 November 2018

service

5

Easy to bookFriendly helpful staffAll jobs completed

09 November 2018

service

5

Collected, delivered, TLC pack meant no cost. What’s not to like!

07 November 2018

sales

5

A very welcoming and enjoyable experience from start to finish. When I collected the car it was a quick and efficient process. I was soon driving away after being given the reassurance that if I needed anything explained or any help just pop in.

06 November 2018

service

2

Firstly I was advised that the work was somehow related to the fact my car is not serviced with you which was incorrect as it is serviced with you. Various other issues but not enough space to complete so please contact me as very disappointed.

06 November 2018

service

4.5

Friendly and accommodating service team, kindly dropped and picked me up from town whilst car was being looked at. Had the alloys been cleaned first time around I’d have given top marks.

06 November 2018

service

5

Did a couple of extra things

05 November 2018

service

5

Very helpful and knowledgeable.Excellent after sales

03 November 2018

service

5

Ian and the service team are amazing

01 November 2018

service

5

Work carried out as requested, car cleaned and valeted on return.