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Customer Reviews.

service

5

Simon and his team made it no effort to squeeze me in before my holiday

08 August 2017

service

3

The service at Stratford was good. However the decision made by Mini was very disappointing.

08 August 2017

service

5

See above

08 August 2017

service

5

I turned up at the agreed time - a car was waiting for me to drive away while you fixed mine, you phoned me with an update because there was a slight delay, when I came to collect my car it had been cleaned and ready for me to drive away-job done.

08 August 2017

service

4

Superb prompt service, no complaints!

03 August 2017

service

2

Misleading about mini paying for problem with high pressure fuel pump...

02 August 2017

service

4

My issues weren't completely resolved but hopefully the second visit will solve that

01 August 2017

service

5

Paperwork ready. Understood and answered queries when asked

31 July 2017

service

4

Would've been full marks but for the glitch which meant that payment couldn't be taken or paperwork issued until following day.

28 July 2017

service

5

Carried out all work asked

28 July 2017

service

5

As previous, do not think I can add more

27 July 2017

service

5

Picked car up from house and delivered back clean.

26 July 2017

service

2

I just needed a new seat belt fitted but it became a comedy of errors resulting in them having to keep my car overnight and us having to go back the next day. The service from the manager, Simon was very good but it shouldn't have gone so wrong

26 July 2017

service

5

Faultless service

26 July 2017

service

5

Brilliant experience. Never had an issue.

26 July 2017

service

5

Very helpful with no fuss

25 July 2017

service

3

For the job I asked you to do - service the car - you were superb. Please see comment above as to why you therefore did not score full marks.

25 July 2017

service

5

Efficient and friendly

24 July 2017

service

4

vehicle report from engineer dan was open and honest. It was great to see the video of the servicing of the vehicle sent to me via email.

24 July 2017

service

5

Allthough my Mini is 10 years old. I was treated as if I had just bought a new one.

21 July 2017

service

5

The staff are very friendly and easy going

21 July 2017

service

5

They looked after me very nice greeting on arrival shown to a sit given a choice of drinks.

20 July 2017

service

5

I have always been 100% satisfied to date so that relates to my score

18 July 2017

service

5

A great service

14 July 2017

service

4

7

12 July 2017

service

5

Great people

11 July 2017

service

5

fabulous customer service

11 July 2017

service

5

Service completely satisfactory

06 July 2017

service

5

The service was excellent, polite and helpful.

05 July 2017

service

5

Always friendly, efficient and very accommodating even at short notice

04 July 2017

service

3

The car needs to back in for the works to be finished to a satisfactory standard

04 July 2017

service

5

Ditto

04 July 2017

service

2

Quoted for works (power steering) that I have since found out is being offered by other mini dealerships as a courtesy repair .

04 July 2017

service

5

Already covered in previous comments.

03 July 2017

service

5

Outstanding service from booking to return!

28 June 2017

sales

5

The sales staff were very helpful, nothing was too much trouble, however, at no time were they pushy. Communication was good and I was encouraged to get in touch with any queries.

27 June 2017

service

5

Friendly, helpful, easy to deal with, flexible.

23 June 2017

service

5

I trust their thoroughness.

22 June 2017

service

5

Friendly and helpful staff

22 June 2017

service

5

I just wanted them to change my wheels over, which they did free of charge, and they even topped up my washer fluid which I'd been meaning to do for a couple of days.

21 June 2017

service

5

Good Service

21 June 2017

service

5

Just had no complaints.

20 June 2017

service

5

Excellent service

20 June 2017

sales

5

we have received a great service and the car was delivered quicker than we have expected

13 June 2017

service

3

the rear parking sensors are not working and I thought this might be checked or commented on during the service. I'm not sure if it was covered by the service agreement but I would have like it fixed.

13 June 2017

sales

5

Jessica sales was excellent and Ben . Easy to do no problems .

12 June 2017

service

5

I was particularly pleased with the collection and return service as I was just out of hospital.

12 June 2017

sales

5

Friendly and knowledgable staff. Good communication skills. Car delivered as planned and everything was made easy.

12 June 2017

sales

5

Very friendly service. Delivered all that was promised.

09 June 2017

service

4

Professional and courteous staff. Efficient collection and return of vehicle. Only let down by lack of communication re work carried out.