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Customer Reviews.

service

3.5

The service department failed to follow up a query re the MOT which I phoned in so not completely satisfied.

11 June 2018

service

5

Fabulous, came out looking like a new car

11 June 2018

service

5

Everything was carried out as discussed. Comfortable seating and good facilities if kept waiting

11 June 2018

service

5

Very helpful & efficient.

10 June 2018

service

5

Work done on time

08 June 2018

service

5

Car returned cleaned inside and out

08 June 2018

service

5

Rybrook Stratford are responsive to their customer needs. They are easy to communicate with and are efficient in what they do.

07 June 2018

service

5

Car was serviced and LED added just as i ask, no questions no quibble

07 June 2018

service

4

Work carried out efficiently

05 June 2018

service

5

Looking out for longevity of relationships, rather than taking the cheapest in-out options

31 May 2018

service

5

From taking us into town and picking us up when service was completed, and the car being valeted.

31 May 2018

service

5

Did what was required on time.

31 May 2018

service

5

It was made so easy and there was plenty of coffee in the waiting area.

30 May 2018

service

5

every was done as promised and slightly quicker than we expected

30 May 2018

sales

5

We really appreciated the 48hr test drive as it allowed us to live with the car for a couple of days and put it through its paces. It also helped confirm the type of car I was looking for and once ordered, it all went very smoothly

30 May 2018

service

4

Might have been nice to get offered a courtesy car.

30 May 2018

sales

5

Luke new his stuff and was a nice guy

29 May 2018

service

5

Booked car in at short noticeI was kept informed of progressI was given a lift into Stratford & collected

29 May 2018

service

5

The staff at Rybrook were friendly and helpful, they finished the MOT and oil leak within the time they told me it would take.

24 May 2018

service

1

Very helpful customer service team very good no problems at all

24 May 2018

service

5

Very polite and organised

23 May 2018

service

5

Work was carried out at a high standard and I found the pricing structure competitive.

22 May 2018

service

4.5

Not quite a 5 because it took a few calls to book the car in (phone line busy, service desk busy)

22 May 2018

service

5

1st rate all round.

21 May 2018

service

5

Completed the service as required and fixed a seat trim issue for me at the same time

19 May 2018

service

5

Everything straight forward.

18 May 2018

sales

5

they did a good job

16 May 2018

service

3

Was told the car has a 6months MOT but at MOT Service when asked and paid fo r it there was no reduction and thought they woyuld be buying the car with the 12 month MOT.

15 May 2018

service

5

Everything I required was dealt with in a timely manner.

15 May 2018

service

4

Delay in picking us back up from Stratford Town Centre

14 May 2018

service

5

Pleasant and helpful service

14 May 2018

service

5

Helpful staff and not to long in premises.

12 May 2018

service

5

Car picked up and returned without any problems, very helpful

11 May 2018

service

5

Fully met high expectations

11 May 2018

service

5

Always a pleasure to visit the mini showroom in Stratford on Avon - everyone really cheerful, helpful and efficient. Thank you.

10 May 2018

sales

5

As above. Went above and beyond.

09 May 2018

service

5

As above.

05 May 2018

service

5

Quick, easy. NO cost as had previously bought TLC package

05 May 2018

service

5

We would have been totally satisfied but a small disappointment is that the front passenger seat cannot be raised. Something we assumed would be standard.

04 May 2018

service

4

Hopefulyl the issue has been resolved

04 May 2018

service

5

No faults

02 May 2018

service

5

Very helpful staff. Great service. I delivered the car myself and was driven home, then someone came for me when the car was ready and took me back to the garage to collect my car. The car was ready, as promised, in a few hours.

02 May 2018

service

5

Again always efficient and polite

01 May 2018

service

5

Everything completed in a timely manner with no hidden surprises

28 April 2018

service

5

Easy to organise. Quick and efficient.

27 April 2018

sales

5

My chilli-red convertible MINI has been my dream car since before I was learning to drive- and after chatting to Rob Deamer at Rybrook Stratford MINI, he made this dream a reality! I have no complaints or comments for improvements about my experience

26 April 2018

service

3.5

The team were very helpful. it would have been helpful to borrow a car though.

25 April 2018

service

5

The mechanic who undertook the service was amazing and very professional. He gave honest and sound advice.

25 April 2018

service

4

Faulty radio was replaced with a new one under warranty

25 April 2018

service

5

All requirements met and expectations exceeded