Advised clearly and work completed quickly
Advised clearly and work completed quickly
The car was serviced on time, well cleaned and everything was done as expected.
Routine matters dealt with routinely
Did not check activation code after re installing sat nav
Everything went according to plan! Picking the car up was quick and easy even including all the paperwork!
Because the work was done quickly and efficiently while I waited, and I was very well looked after too.
As above. And when I returned to discuss why my car had completely broken down the Head of Service at Rybrook, Stratford dealt with me as if I were an inconvenience rather than a customer with a serious and bonafide complaint.
Everything was ready and they always give me a cup of coffee
They were very helpful
A very easy solution to what could have been a disaster for me and my family - car developed fault but due to mini breakdown the car was collected and a hire car delivered within hours. Next day my car was fixed! Super!
Overall very good service, only thing stopping me giving 5 stars is the fact we were not told a new model was just about to be released
All the staff have been so helpful nothing is to much trouble and the coffee is great .
Nothing was too much trouble!
Everything was done to our satisfaction.
The salesman, Robert Deamer, was efficient, promptly dealt with all queries and was a long way ahead of the other MINI agent whom I contacted. I would happily deal with him again.
Car serviced while I wait and a time of my convenience, whats not to like!
Efficiently dealt with and kept up to date with timings e5c
You did what you said you would do.
They picked up and dropped off the car on completion, keeping me informed by telephone.
From the initial phone call to set it up, it has all happened smoothly despite the threat of bad weather on the day!
All Of My Minis Have Been Supplied And Serviced By Rybrook. I Wouldn't Consider Going Anywhere Else At The Moment.
I have an on going situation concerning run flat tyres and I need Mini and the dealer to take this more seriously, otherwise the mark would have been 100%
Everything was fine well with great customer service
Job done while I waited, although it turned out more work needed to be done and wasn't flagged at the beginning of the appointment.
Problems with financial side of things caused me to give this answer, otherwise very satisfied.
The staff have provided excellent service before, during and after delivery of my new mini
It would be completely satisfied but some promised information on electric charge points does not appear to have been emailed to me
Simon Beckett was a pleasure to deal with from to finish.
Polite, helpful and knowledgeable staff.
Everything was perfect
The whole buying process was efficient and the car arrived ahead of schedule.
A very comfortable environment in which to wait for my MOT to be completed - however - the wait was around 1 and half hours.
Everybody and the environment was perfect .
Rybrook were very professional on how they handled my issue.They were able to provide prompt feedback from Mini and changed the faulty component quickly.I have been going to Rybrook Mini for over 15 Years and always get excellent service!
The car was booked in for M.O.T. and service and was collected from home at the time arranged. The man was very polite and professional. Dan from Rybrook Stratford called to say that the car had arrived and also when the car was due to be returned.
Always greeted, kept up to date and spoken to as a human being = great in my terms.
they always inform you if there is other problems that you are not aware of
Polite, friendly, professional staff. Comfortable waiting area.
I sent an email on the day praising your member of staff Ian Rankin of your Spares Department but I didnt get an acknowledgement. He helped me enormously.
Because they did what was required
I have no knowledge of how my mini works so when I phone with a problem you are always patient and courteous explaining whats wrong.
one to one attention and knowledge of mini team excellent
Always very pleased with Rybrook Mini Stratford that's why this is our fourth car.
Car serviced as requested in timely fashion
Made it really special
Every contact was good and friendly
couldn't have been simpler. No pressurising sales but great knowledge and advice given.
The gentleman who came to collect my car was very polite, smartly dressed, very impressed
As aboveStaff were also very friendly, efficient and professional from the person who phoned me to make the arrangements to the gentlemen who collected and returned my car.
Excellent service from start to finish . Always there to help when required. Would recommend to friends. .......................................,,,,,,,,,,,,,,,,,,,,,,,,,,,...............................................................................