Staff are friendly and professional
Staff are friendly and professional
They kept me informed and went above and beyond helping me. Especially services and Callum
Because it is true
Booked a courtesy car but on reflection pick up/drop off might have been available sooner
Good price for my MOT, and everyone is always really helpful
Great people - Luke Seaborn and Kim, the Retention Specialist were excellent, working hard to get the right deal for me. Luke has the makings of a very good saleman.
It took a while for me to receive my mini but Robert dealt with the transfer on my personalised plate which took all the hassle out of it for me
The same as my comments above. Also they always wash my car before I collect it.
Costumer satisfaction throughout service on time and kept up to date when service was completed
The service was completed in good time
Rybrook Stratford always make MINI ownership a pleasure
Passenger seat belt was twisted, had to revisit the showroom to get it fixed, should have been sorted during the multipoint check.Had to make a second visit due to dealer not being able to find the MOT cert, should have been sent we had chase it up.
RESOLVED ALL MY NEEDS PROMPTLY AND EFFICIENTLY, EXCELLENT CUSTOMER SERVICE
My previous brake service was not done properly and left the brakes very spongy. I was told to pop in and they would sort it. When I took my car in, I was told the service needed to be done again and had to be booked in for another day. Waste of time
Work completed as described and quoted.
Was kept informed and and queries answered promptly
Great customer service, no question too difficult.
Because they look after you
Good , reliable service and comfortable to wait there while work carried out
The job was done quickly
All staff found to be professional and efficient. The offer of collection of the vehicle was also appreciated however in the end I was able to drop vehicle off so that option was needed.
Due to mobility issues my car is picked up from my house and delivered back later in the day. This really helps as Rybrook Stratford is out of town and the other side of town from where I live. Very courteous driver.
The tyre was fixed under warranty in a fast time
Fixed a light and it stopped working and they took car back immediately to rectify problem
efficient,polite and prompt sevice
Always great service-over and above
The person collecting the car was excellent.The servicing contact (Dan?) did not deal with a dissatisfied customer very effectively. Admittedly I was annoyed at being told of an unexpected cost, but he came across as condescending and somewhat rude.
Outstanding customer service
Robert at Stratford is great
Great pick up and return service,job done and a clean car too!
Work completed as arranged on time.
Im not sure the new layout is as customer friendly as before @ although the staff are as courteous and approachable as ever .
prompt and did everything with appropriate engagement
Everything went smoothly and the staff were very attentive. Fantastic experience!!
Easy booking, polite staff and quick turnaround time
Second time I took my Mini in for the same problem and still not fixed. Been waiting for a call back from the service manager since yesterday afternoon and still not heard from them.
Fast, efficient, comfortable and a team who really care.
Dan was very communicative and the video from the mechanic was very good
I asked for the vehicle to be taken in early on Saturday for service and MOT, with an early return - both of which were delivered along with a good valet - great to see motor dealers delivering to the customer.So impressed we bought a new vehicle.
Whole process was easy and everything sorted quickly.
Very honest and fitted my car in even though I hadnt booked
Service carried out in the time stated and pleasant surrounding to wait in
Great pick up from home service (usually) .
Explained in previous answer
Extremely - friendly and helpful and they even have dog biscuits
friendly and professional staff.
Everything that wed asked for was done