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Customer Reviews.

sales

5

Staff are friendly and professional

05 December 2017

service

5

They kept me informed and went above and beyond helping me. Especially services and Callum

05 December 2017

service

5

Because it is true

05 December 2017

service

4

Booked a courtesy car but on reflection pick up/drop off might have been available sooner

04 December 2017

service

5

Good price for my MOT, and everyone is always really helpful

02 December 2017

sales

5

Great people - Luke Seaborn and Kim, the Retention Specialist were excellent, working hard to get the right deal for me. Luke has the makings of a very good saleman.

01 December 2017

service

4

It took a while for me to receive my mini but Robert dealt with the transfer on my personalised plate which took all the hassle out of it for me

01 December 2017

service

5

The same as my comments above. Also they always wash my car before I collect it.

29 November 2017

service

5

Costumer satisfaction throughout service on time and kept up to date when service was completed

28 November 2017

service

5

The service was completed in good time

28 November 2017

service

5

Rybrook Stratford always make MINI ownership a pleasure

23 November 2017

service

2

Passenger seat belt was twisted, had to revisit the showroom to get it fixed, should have been sorted during the multipoint check.Had to make a second visit due to dealer not being able to find the MOT cert, should have been sent we had chase it up.

23 November 2017

service

5

RESOLVED ALL MY NEEDS PROMPTLY AND EFFICIENTLY, EXCELLENT CUSTOMER SERVICE

23 November 2017

service

2

My previous brake service was not done properly and left the brakes very spongy. I was told to pop in and they would sort it. When I took my car in, I was told the service needed to be done again and had to be booked in for another day. Waste of time

22 November 2017

service

5

Work completed as described and quoted.

22 November 2017

sales

5

Was kept informed and and queries answered promptly

18 November 2017

sales

5

Great customer service, no question too difficult.

18 November 2017

service

5

Because they look after you

17 November 2017

service

5

Pleasant

17 November 2017

service

5

Good , reliable service and comfortable to wait there while work carried out

17 November 2017

service

4

The job was done quickly

16 November 2017

service

5

All staff found to be professional and efficient. The offer of collection of the vehicle was also appreciated however in the end I was able to drop vehicle off so that option was needed.

16 November 2017

service

5

Due to mobility issues my car is picked up from my house and delivered back later in the day. This really helps as Rybrook Stratford is out of town and the other side of town from where I live. Very courteous driver.

15 November 2017

service

5

The tyre was fixed under warranty in a fast time

15 November 2017

service

5

Fixed a light and it stopped working and they took car back immediately to rectify problem

14 November 2017

service

5

efficient,polite and prompt sevice

14 November 2017

service

5

Always great service-over and above

14 November 2017

service

3

The person collecting the car was excellent.The servicing contact (Dan?) did not deal with a dissatisfied customer very effectively. Admittedly I was annoyed at being told of an unexpected cost, but he came across as condescending and somewhat rude.

13 November 2017

sales

5

Outstanding customer service

12 November 2017

sales

5

Robert at Stratford is great

10 November 2017

sales

5

Amazing

09 November 2017

service

5

Very helpful

07 November 2017

service

5

Great pick up and return service,job done and a clean car too!

06 November 2017

service

5

Work completed as arranged on time.

06 November 2017

service

4

I’m not sure the new layout is as customer friendly as before @ although the staff are as courteous and approachable as ever .

04 November 2017

service

5

prompt and did everything with appropriate engagement

02 November 2017

sales

5

Everything went smoothly and the staff were very attentive. Fantastic experience!!

31 October 2017

service

5

Easy booking, polite staff and quick turnaround time

31 October 2017

service

1

Second time I took my Mini in for the same problem and still not fixed. Been waiting for a call back from the service manager since yesterday afternoon and still not heard from them.

31 October 2017

service

5

Fast, efficient, comfortable and a team who really care.

31 October 2017

service

5

Dan was very communicative and the video from the mechanic was very good

31 October 2017

service

5

I asked for the vehicle to be taken in early on Saturday for service and MOT, with an early return - both of which were delivered along with a good valet - great to see motor dealers delivering to the customer.So impressed we bought a new vehicle.

31 October 2017

service

5

Whole process was easy and everything sorted quickly.

30 October 2017

service

5

Very honest and fitted my car in even though I hadnt booked

30 October 2017

service

5

Service carried out in the time stated and pleasant surrounding to wait in

30 October 2017

service

4

Great pick up from home service (usually) .

29 October 2017

service

4

Explained in previous answer

29 October 2017

service

5

Extremely - friendly and helpful and they even have dog biscuits

27 October 2017

service

5

friendly and professional staff.

27 October 2017

service

5

Everything that we’d asked for was done