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Customer Reviews.

service

4

Pleasant, knowledgeable staff, nice environment

06 January 2020

sales

4

Very helpful and polite

01 January 2020

sales

5

I am delighted with my Mini, Dan Roebuck pulled out all the stops, even to changing the pick up day, so my son could enjoy the new ride home.

24 December 2019

service

5

Job done as requested

24 December 2019

sales

5

No pressure on the sale

24 December 2019

service

5

Polite and helpful staff including a lift to town while the service was being carried out

23 December 2019

service

5

They listened to my issues regarding cost, provided a courtesy car and were helpful

23 December 2019

service

5

Always come away happy that you have done all you can.

22 December 2019

sales

5

The experience has been great. The constant updates were very good too.

22 December 2019

service

5

Have been Rybrook customers for six years and the service has been top notch throughout, from telephone answering through sales to service. At short notice we needed to get the car back earlier than planned and this was no problem for the team.

20 December 2019

sales

5

The people at Rybrook MINI Stratford Upon Avon are exceptional from reception to sales, service and management. Everyone shares the same customer satisfaction objectives. Particularly Retention Executive, Kim Chillingworth and salesman, Luke Seaborn.

19 December 2019

service

5

Very thorough and helpful

18 December 2019

service

3

I cannot fault the sales and service by any staff that I have had the pleasure of coming into contact with, the disappointment is with an issue that turned out to be fault that was present from the day of purchase, despite some reassurances.

18 December 2019

sales

5

Friendly happy efficient service!

17 December 2019

service

5

Always treated as an important customer. I never feel patronised or taken for granted. Staff are polite, knowledgable & friendly

17 December 2019

sales

5

good

17 December 2019

sales

5

Excellent customer service

16 December 2019

sales

5

We had a very imformative and helpful salesman.He put himself out for us.

16 December 2019

service

5

Staff always friendly and helpful. Lift into town useful

16 December 2019

service

2.5

Mot and service took all morning and other customers seemed to be getting their vehicles ahead of me.

13 December 2019

sales

5

Daniel was excellent with his professional and personal service.

12 December 2019

sales

5

Lewis spoke to me on a level, never once did I feel like I was being upsold anything or pressured into a decision

11 December 2019

sales

5

Again, excellent service and never any sense of being pressured into anything.

10 December 2019

sales

5

Excellent service from Rybrook Stratford upon Avon.

09 December 2019

sales

5

Having been looking for a new car for a while the mini dealership and sales person were a breath of fresh air great customer service.

09 December 2019

service

3

I came in primarily for the winter check and to get my tyre pressure corrected. The cars computer reading is no different to when I came in despite me resetting it. Within a week the car says the tyre pressure is low.

07 December 2019

sales

5

Whole process was great!

06 December 2019

service

5

Despite her youth, Grace's several years experience working in Parts and the Service Desk ensures questions are answered with detailed responses. Grace comes across very well, both in appearance and in customer engagement.

04 December 2019

sales

5

Jes was absolutely amazing! She was very knowledgeable and kept us up to date the the delivery of our new mini! Everything was made very easy for us, and we felt like Jes took care of everything for us! Thank you Jes ??

02 December 2019

sales

5

Made to feel special from the moment I walked in. Felt like I got a great deal and had a great buying experience from Dan

02 December 2019

service

3

MOT was carried out. Work recommended but not sure on the recommendation after speaking to an independent source.

01 December 2019

sales

5

Very happy with all aspects of the experience

01 December 2019

service

4

Very satisfied

30 November 2019

sales

5

Jesica looked after me from start to finish and made sure I had everything I wanted in my new car

29 November 2019

service

5

Nothing is too much trouble everything is undertaken in a quiet efficient manner.

28 November 2019

service

5

Had no issues with the visit

26 November 2019

service

4

Yes

26 November 2019

service

5

Always helpful

25 November 2019

service

5

Helpful and friendly. The lift into Stratford was most appreciated.

25 November 2019

service

5

I asked to be served quickly and despite working on some papers our service person put the work to one side and helped us with a smile. I was happy to be served and even happier that it was done with such good grace. These little things matter

25 November 2019

sales

5

Robert was really helpful and nothing was too much trouble - not a pushy sales man!

25 November 2019

service

5

Everything done as said would be

25 November 2019

service

5

The service was carried out while we waited on a very wet and horrible day. Their service was efficient and friendly.

24 November 2019

service

4

New part put in to correct DAB fault (covered by warranty which was a bonus), although there has been some some crackling since at times. Perhaps that's just the fault of DAB radio.

24 November 2019

service

5

Good service

23 November 2019

service

5

Service was quick

23 November 2019

service

5

The car was taken by Rybrook staff then taken back before the time that I ask them to bring it back.

21 November 2019

service

5

Ease of drop off and collection and a bonus of nothing to pay for the mot :)

19 November 2019

service

5

A very professional business, not in your face like my previous dealer.

18 November 2019

service

5

Service was awesome