On arrival for the service, it seems each case was allocated to a person. He was busy with one and the other serviceperson was free - it took over 5 mins for them to realise I was sitting waiting to just drop of keys...

Excellent job

The staff i met were all friendly & helpful,the time given for work completion was spot on &let me know as soon as it was done.

Luke kept me informed throughout

Great customer service and information from Jes

Everything went to plan

Always ready to answer any queries, nothing too much trouble

Always a pleasure dealing with Rybrook Mini, whether its sales or after sales service.

Helpful and friendly team

Stress free, Proffesional service.

really looked after us very well, great salesman Mr Deamer. Always coffee and biscuits on hand.

really committed sale person, Robert Deamer, couldn't have done any more for us. Couldn't change the finance packages as it was Mini Finance in control of that, couldn't give us any deposit contribution as again that was controlled by Mini Finance.

Always completely satisfied with the service experience and staff

Jes Wan was there the whole way, from giving us information, helping with the order, talking through everything. Jes got me going on day one with essentials and when i have had time to get used to some of the car she and i will meet again.

Efficient and quick service

Efficient,helpful,never pushy. Happy to help

There are no issues and the people I dealt with were polite and helpful

Always give an excellent friendly service

Excellent friendly service

They fixed the two issues which I raised and kept me informed of how long this would take.

Great service, friendly staff and good coffee

Good efficient service

Staff really nice. Communication good.

Explanation of work done

There was no issue in booking or having the work completed, so I'm completed satisfied with Rybrook Stratford.

Communication with my Service Advisor, Jamie Gunton, was again clear, courteous, knowledgeable and reliable. Very professional in all respects; shows excellent interpersonal skills with customer and colleagues alike; is a collaborative problem solver

Outstanding throughout

Quick and courteous service

The work was carried out really quickly, and they managed to get me in straight away.

Car problems were dealt with very promptly with a good result

Professional and helpful

The best service you can get.

car picked up dropped off clean and jobs done. Telephoned to update and ask if extras wee required or not

Just a great place to get my mini serviced

Great service and customer care

I had a three hour wait to have a winter serice, four new tyres and a car wash.

All was good, pleasant and welcoming, all very helpful.

Jes was the best sales service I had. Professional and not overwhelming in forcing you to buy. Definetely how it should feel from a customer's perspective.

Given access to test various models before purchase at a time to suit us. Always helpful and friendly.

Jamie provided excellent customer service, kept me updated throughout the service process.

I will explain all the Mr. Mark Crandon when I receive his business email address at BMW UK. There is an old saying about "shooting oneself in the foot". And Rybrook Mini have done that.

See above. Just generally really disappointed with the whole experience. Before this I have frequently recommended mini to friends and family and now unfortunately I can't and will not be returning.

Subsequent to the service, the car has an oil leak. As its never had any issues with oil leaks, and the service was primarily an oil change, it may be the service has caused the issue. Booked back in for review at the servicing dealer, Rybrook.

It was good but no better than it should be at nearly £180 for an oil change. Making an additional charge to reset the service indicator when it's a fundamental part of completing an oil change at a franchises dealer is an insult.

Had to chase up to see if my car would be ready , no phone call from mini to myself.

When I arrived to drop my car off for a service I was told the service was not due for another 8 months. It would have been useful to have been told this when I booked the service.

Your staff are very friendly and professional. Even offering to give me a lift to the local shopping centre. I would call that 'above and beyond'.

Ease of service

Unfortunately I had asked for the tyre treds to be checked, on collection I only got a verbal they're okay no depths which I'd normally expect. On checking my service check card nothing was filled in either it was all blank. So ending up phoning

Responsive and helpful