Despite her youth, Grace's several years experience working in Parts and the Service Desk ensures questions are answered with detailed responses. Grace comes across very well, both in appearance and in customer engagement.

Made to feel special from the moment I walked in. Felt like I got a great deal and had a great buying experience from Dan

Jes was absolutely amazing! She was very knowledgeable and kept us up to date the the delivery of our new mini! Everything was made very easy for us, and we felt like Jes took care of everything for us! Thank you Jes ??

MOT was carried out. Work recommended but not sure on the recommendation after speaking to an independent source.

Very happy with all aspects of the experience

Very satisfied

Jesica looked after me from start to finish and made sure I had everything I wanted in my new car

Nothing is too much trouble everything is undertaken in a quiet efficient manner.

Had no issues with the visit

Yes

I asked to be served quickly and despite working on some papers our service person put the work to one side and helped us with a smile. I was happy to be served and even happier that it was done with such good grace. These little things matter

Everything done as said would be

Helpful and friendly. The lift into Stratford was most appreciated.

Robert was really helpful and nothing was too much trouble - not a pushy sales man!

Always helpful

The service was carried out while we waited on a very wet and horrible day. Their service was efficient and friendly.

New part put in to correct DAB fault (covered by warranty which was a bonus), although there has been some some crackling since at times. Perhaps that's just the fault of DAB radio.

Good service

Service was quick

The car was taken by Rybrook staff then taken back before the time that I ask them to bring it back.

Ease of drop off and collection and a bonus of nothing to pay for the mot :)

Service was awesome

A very professional business, not in your face like my previous dealer.

Really good and thorough. Loved having a courtesy car - as really crucial for work- but soooo much money this visit

The staff were very helpful and pleasant. You supplied a driver to take me into Stratford for a few hours which was excellent. I have had a bad experience with another dealership. I had extra work done but not put under pressure to do so.

This garage always seems to find a fault but can't say how long the wearing part might or might not last

Good communication throughout

We have bought a number of prestige cars in various countries over the years, you are the best that we have enjoyed.

From booking appointment to collecting my mini every detail was carried out so efficiently

They do a good job

Every query and concern were answered and during the sale, no pressure or intimidation were applied.

The booking process was simple and there was flexibility on dates and times. The team at Rybrook Stratford were welcoming and helpful as I waited for the service to complete.

Was kept informed all the way through the day

MOT carried out well

Was able to get the service done on a saturday

It's great getting back a clean car

Would have been five out of five but had to wait a while to pick up car slow dealing with other customers

Item not fitted at first visit them broken when you tried to fit at second visit

Jamie was really polite, knowledgeable and efficient. He sorted my MOT and repair and arranged a loan car for an extended period as the repair took longer than expected.

Always excellent service from reception staff, workshop staff and courtesy drivers. Nothing to much trouble

because I was Satisfied

Very good service but some pound coins taken from the drinks holder

I felt valued

Fully informed and clear on my options for my vehicle, time frame and offering a place to relax while waiting.

Grace, the service adviser was brilliant. Sorting out everything and ensuring my car was back to me at the promised time whilst I had a sit and wait appointment. Well done. This is why I ordered another new Mini!

Amy kept me informed and the collection and delivery service is also what keeps me coming back

Luke Seaborn was amazing! from start to finish he was so helpful, informative, friendly and professional. He made the overall experience even better, he is a brilliant MINI employee & he should be recongnised for his exceptional customer service

I was completely satisfied with the service experience

I was told on booking in that the service would take one and half hours however it took just under three hours!

Very helpful and was kept informed through of cars progress.