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Customer Reviews.

service

5

Despite her youth, Grace's several years experience working in Parts and the Service Desk ensures questions are answered with detailed responses. Grace comes across very well, both in appearance and in customer engagement.

04 December 2019

sales

5

Made to feel special from the moment I walked in. Felt like I got a great deal and had a great buying experience from Dan

02 December 2019

sales

5

Jes was absolutely amazing! She was very knowledgeable and kept us up to date the the delivery of our new mini! Everything was made very easy for us, and we felt like Jes took care of everything for us! Thank you Jes ??

02 December 2019

service

3

MOT was carried out. Work recommended but not sure on the recommendation after speaking to an independent source.

01 December 2019

sales

5

Very happy with all aspects of the experience

01 December 2019

service

4

Very satisfied

30 November 2019

sales

5

Jesica looked after me from start to finish and made sure I had everything I wanted in my new car

29 November 2019

service

5

Nothing is too much trouble everything is undertaken in a quiet efficient manner.

28 November 2019

service

5

Had no issues with the visit

26 November 2019

service

4

Yes

26 November 2019

service

5

I asked to be served quickly and despite working on some papers our service person put the work to one side and helped us with a smile. I was happy to be served and even happier that it was done with such good grace. These little things matter

25 November 2019

service

5

Everything done as said would be

25 November 2019

service

5

Helpful and friendly. The lift into Stratford was most appreciated.

25 November 2019

sales

5

Robert was really helpful and nothing was too much trouble - not a pushy sales man!

25 November 2019

service

5

Always helpful

25 November 2019

service

5

The service was carried out while we waited on a very wet and horrible day. Their service was efficient and friendly.

24 November 2019

service

4

New part put in to correct DAB fault (covered by warranty which was a bonus), although there has been some some crackling since at times. Perhaps that's just the fault of DAB radio.

24 November 2019

service

5

Good service

23 November 2019

service

5

Service was quick

23 November 2019

service

5

The car was taken by Rybrook staff then taken back before the time that I ask them to bring it back.

21 November 2019

service

5

Ease of drop off and collection and a bonus of nothing to pay for the mot :)

19 November 2019

service

5

Service was awesome

18 November 2019

service

5

A very professional business, not in your face like my previous dealer.

18 November 2019

service

4

Really good and thorough. Loved having a courtesy car - as really crucial for work- but soooo much money this visit

17 November 2019

service

5

The staff were very helpful and pleasant. You supplied a driver to take me into Stratford for a few hours which was excellent. I have had a bad experience with another dealership. I had extra work done but not put under pressure to do so.

17 November 2019

service

4

This garage always seems to find a fault but can't say how long the wearing part might or might not last

15 November 2019

sales

5

Good communication throughout

13 November 2019

service

5

We have bought a number of prestige cars in various countries over the years, you are the best that we have enjoyed.

12 November 2019

service

5

From booking appointment to collecting my mini every detail was carried out so efficiently

11 November 2019

service

5

They do a good job

11 November 2019

sales

5

Every query and concern were answered and during the sale, no pressure or intimidation were applied.

10 November 2019

service

5

The booking process was simple and there was flexibility on dates and times. The team at Rybrook Stratford were welcoming and helpful as I waited for the service to complete.

10 November 2019

service

5

Was kept informed all the way through the day

09 November 2019

service

5

MOT carried out well

08 November 2019

service

4.5

Was able to get the service done on a saturday

06 November 2019

service

5

It's great getting back a clean car

05 November 2019

service

4

Would have been five out of five but had to wait a while to pick up car slow dealing with other customers

04 November 2019

service

3

Item not fitted at first visit them broken when you tried to fit at second visit

04 November 2019

service

5

Jamie was really polite, knowledgeable and efficient. He sorted my MOT and repair and arranged a loan car for an extended period as the repair took longer than expected.

01 November 2019

service

5

Always excellent service from reception staff, workshop staff and courtesy drivers. Nothing to much trouble

31 October 2019

service

5

because I was Satisfied

31 October 2019

service

4

Very good service but some pound coins taken from the drinks holder

30 October 2019

service

5

I felt valued

30 October 2019

service

5

Fully informed and clear on my options for my vehicle, time frame and offering a place to relax while waiting.

29 October 2019

service

5

Grace, the service adviser was brilliant. Sorting out everything and ensuring my car was back to me at the promised time whilst I had a sit and wait appointment. Well done. This is why I ordered another new Mini!

28 October 2019

service

5

Amy kept me informed and the collection and delivery service is also what keeps me coming back

26 October 2019

sales

5

Luke Seaborn was amazing! from start to finish he was so helpful, informative, friendly and professional. He made the overall experience even better, he is a brilliant MINI employee & he should be recongnised for his exceptional customer service

25 October 2019

service

5

I was completely satisfied with the service experience

23 October 2019

service

2

I was told on booking in that the service would take one and half hours however it took just under three hours!

23 October 2019

service

5

Very helpful and was kept informed through of cars progress.