We were seen straight away offered coffee they even made our dog very welcome

very satisfied. thank you.

It was the young guy on the weekend was very attentive and explained everything to me and nothing was too much trouble.

I would have given 5 stars but there was a small issue with my new Mini (paint removed from sill when plastic protective strip removed) which is being sorted. So I’m afraid I had to mark you down!

As above..waited nearly 45 mins to vacuum out the car when I returned it with glass on dashboard ..should have made it a priority

MOT completed while I waited

Car valet wasn't perfect but everything else seemed fine

Fine

Overall my service experience was very good. Two points for feedback - my car was washed and vacuumed as stated in the service but this did not include the tyres or alloys. I thought this was strange as they were returned still dirty?

Cannot fault the friendly and helpful staff especially my salesman

Luke Seaborne our Sales Executive was superb, courteous and knowledgable about the vehicle. Great job. Thank you.

Picked up and dropped off with no challenge. Amazing service

Everything was so well taken care of from the initial enquiry through to how the car was prepared and waiting for us by the entrance. Really pleased with the individuals that dealt with us (Jesica & Karl) who really made the experience enjoyable.

Very good, explained all about the car thoroughly

Good communication

Still not happy with the tyres

Dan, my service coordinator was very helpful, extremely efficient and polite and courteous. He has a sound product knowledge and gave me very professional help and advice.

Very helpful staff

Same reasons as originally stated

As I said in the first answer they are reliable and they look good

Pleasant and straight forward

Good value

Everything was carried out to a high standard. work was completed on time.

Pleasant straight forward experience

Always friendly and efficient

Have had good service every time.

Efficient and waited while MOT and service was completed

This is down to the personality of the young sales assistant I dealt with (Lewis Archer). He went out of his way to help with sale of my old car, transfer of cherished number plate, and followed up several queries instantly - even emailing on Sunday!

Good

Polite, helpful all the information was given was correct

Excellent salesman - Robert.

Always get a very pleasant reception adn staff normally extremely helpful

I opted to wait whilst the service took place and the staff were helpful and friendly and the dealership is a nice environment when waiting a couple of hours

I didn't check the full details on the car I was buying and placed one on order without front fogs. I should have taken just alittle more rtime to understand what I was buying

Always have good experience when at mini

No issues at all and my car arrived earlier than expected

Again, very friendly and informative service

very friendly, good communication, not pushy on sale of additional items needed and accommodating of courtesy car needs

Efficient and well organised.

We always got a lovely warm welcome every time when we come over and All of the staff are so friendly .

Pleasant sales experience. Welcoming staff and a coffee.

Staff always pleasant service good

All the work was completed on the car and cleaned inside and out

The whole Rybrook Stratford experience was effortless was beginning to end

car bought in July. Told did not need a service until April. (needed in November) Sold with issues of tyre deflation, worn tyres (due to deflation), issues not resolved (have been back once)

same as the upper comment

Excellent collection & return service

Car picked up and no contact number taken and more importantly no vehicle sight check done. Later was told there was a puncture in my offside front tyre. When I drove my car to work that morning there was no warning on the cars electronic system!

Looked after me very well

Polite, concerned, efficient