Pleasant, knowledgeable staff, nice environment

Very helpful and polite

I am delighted with my Mini, Dan Roebuck pulled out all the stops, even to changing the pick up day, so my son could enjoy the new ride home.

Job done as requested

No pressure on the sale

Polite and helpful staff including a lift to town while the service was being carried out

They listened to my issues regarding cost, provided a courtesy car and were helpful

Always come away happy that you have done all you can.

The experience has been great. The constant updates were very good too.

Have been Rybrook customers for six years and the service has been top notch throughout, from telephone answering through sales to service. At short notice we needed to get the car back earlier than planned and this was no problem for the team.

The people at Rybrook MINI Stratford Upon Avon are exceptional from reception to sales, service and management. Everyone shares the same customer satisfaction objectives. Particularly Retention Executive, Kim Chillingworth and salesman, Luke Seaborn.

Very thorough and helpful

I cannot fault the sales and service by any staff that I have had the pleasure of coming into contact with, the disappointment is with an issue that turned out to be fault that was present from the day of purchase, despite some reassurances.

Friendly happy efficient service!

Always treated as an important customer. I never feel patronised or taken for granted. Staff are polite, knowledgable & friendly

good

Excellent customer service

We had a very imformative and helpful salesman.He put himself out for us.

Staff always friendly and helpful. Lift into town useful

Mot and service took all morning and other customers seemed to be getting their vehicles ahead of me.

Daniel was excellent with his professional and personal service.

Lewis spoke to me on a level, never once did I feel like I was being upsold anything or pressured into a decision

Again, excellent service and never any sense of being pressured into anything.

Excellent service from Rybrook Stratford upon Avon.

Having been looking for a new car for a while the mini dealership and sales person were a breath of fresh air great customer service.

I came in primarily for the winter check and to get my tyre pressure corrected. The cars computer reading is no different to when I came in despite me resetting it. Within a week the car says the tyre pressure is low.

Whole process was great!

Despite her youth, Grace's several years experience working in Parts and the Service Desk ensures questions are answered with detailed responses. Grace comes across very well, both in appearance and in customer engagement.

Jes was absolutely amazing! She was very knowledgeable and kept us up to date the the delivery of our new mini! Everything was made very easy for us, and we felt like Jes took care of everything for us! Thank you Jes ??

Made to feel special from the moment I walked in. Felt like I got a great deal and had a great buying experience from Dan

MOT was carried out. Work recommended but not sure on the recommendation after speaking to an independent source.

Very happy with all aspects of the experience

Very satisfied

Jesica looked after me from start to finish and made sure I had everything I wanted in my new car

Nothing is too much trouble everything is undertaken in a quiet efficient manner.

Had no issues with the visit

Yes

Always helpful

Helpful and friendly. The lift into Stratford was most appreciated.

I asked to be served quickly and despite working on some papers our service person put the work to one side and helped us with a smile. I was happy to be served and even happier that it was done with such good grace. These little things matter

Robert was really helpful and nothing was too much trouble - not a pushy sales man!

Everything done as said would be

The service was carried out while we waited on a very wet and horrible day. Their service was efficient and friendly.

New part put in to correct DAB fault (covered by warranty which was a bonus), although there has been some some crackling since at times. Perhaps that's just the fault of DAB radio.

Good service

Service was quick

The car was taken by Rybrook staff then taken back before the time that I ask them to bring it back.

Ease of drop off and collection and a bonus of nothing to pay for the mot :)

A very professional business, not in your face like my previous dealer.

Service was awesome