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Customer Reviews.

service

5

First class Customer service !

13 March 2019

sales

5

Luke did a great job more than he needed to good on him top man

12 March 2019

service

5

Car is returned washed and valeted

11 March 2019

sales

5

Great customer service.

11 March 2019

service

5

Great customer service

11 March 2019

sales

5

Nobody tried to oversell just treated us as adults and gave us clear answers to our questions The offer of a car to test drive for 48 hours proved to be a real clincher in the deal

11 March 2019

sales

5

Enthusiastic about product very efficient and knowledgeable

11 March 2019

service

3

TLC hadn't been recorded and was told I didn't have it, yet my sales invoice said otherwise. Car was returned poorly valeted. Amy was very helpful though.

11 March 2019

sales

5

Yes! I loved the personalised video and updates!

11 March 2019

sales

5

I was so well looked after from start to finish.

11 March 2019

sales

5

Brilliant service from James and also the car came much quicker than we thought.

09 March 2019

service

5

I brought my car off James who found exactly what I was looking for and went above and beyond to ensure I was happy. James's service was amazing and I would recommend anyone to go and see James. He really is an asset to Mini. Perfect customer service

09 March 2019

service

5

Staff were polite and professional.

09 March 2019

service

2

A) I arrived 'on spec' as a warning light had appeared on my dashboard. The receptionist parked me on a seat and 45 minutes later I was still sitting there. I reminded her that I was waiting and it was clear she had foregotten me. I have more to say.

04 March 2019

service

5

V satisfied

04 March 2019

service

5

Customer service is good and kept informed of vehicle's progress.

04 March 2019

service

4

Didn't expect to find two faults when the car was serviced in the Autumn and these faults were not there then.

03 March 2019

service

5

Everything completed

03 March 2019

service

4

Usually very prompt at answering the telephone but on this occasion it took several attempts but I think the reception staff may have been off ill.

01 March 2019

service

5

As previous answer. Also appreciate you collecting and returning my car (cleaned)

27 February 2019

service

2

The car is not working properly

25 February 2019

sales

5

The whole process only took 2 weeks from deciding to buy the car to owning it.

25 February 2019

service

1

I bought the car new from Rybrook and all servicing has been done by Rybrook. Then the Engine warning light came on. I had to pay approx £90 for a diagnostic test. Rybrook told me it could cost up to £2,500 to fix - and no guarantee to sort problems.

24 February 2019

service

5

All the staff i have met have always been friendly and helpful. It feels like they always look after customers cars

21 February 2019

service

5

Timely, accomodated my needs car was nice and clean after

20 February 2019

service

4

Efficient and friendly. The man who collected my car really helpful. Did have to book 3 weeks in advance.- not ideal but at least was booked in diary

19 February 2019

service

5

Amy was always helpful and returned my calls promptly.

19 February 2019

service

5

efficient friendly service, car ready when we were told it would be

19 February 2019

service

5

Extremely satisfied, Luke went out if his way to help me pick the perfect car, he also offered his support after I drove away! Very grateful of Simon and Luke's help.

19 February 2019

service

5

Always response and helpful. Plus most importantly I feel I can trust them.

18 February 2019

service

5

I was very very pleased with the help Grace, the technicians and BMW provided to resolve my issue.

16 February 2019

service

5

A good professional service

14 February 2019

service

4

I was happy with experience especially with Simon's interest in my thoughts with the car

11 February 2019

service

5

A pleasure able experience with good coffee while I wait.

10 February 2019

sales

5

Everyone was lovely and offered me a drink straight away. James Yearsley dealt with my sale and was brilliant. He kept me in the loop with my cars progress. He was polite and efficient.

10 February 2019

service

5

Excellent all round service with attentive friendly staff who make you feel very welcome.

10 February 2019

service

5

A very professional team at Rybrook.

08 February 2019

service

3

Service Receptionist not very helpful

07 February 2019

service

5

Friendly helpful staff

07 February 2019

service

3

The experience etc was all great, but my booking was made for the wrong date. The team made it work to still have the service and MOT on the correct day though, still with a loan car.

07 February 2019

service

5

They are always courteous

06 February 2019

service

5

Dealt with professionally

06 February 2019

service

5

All good, place to work and drink coffee

03 February 2019

service

5

Excellent service and help.

01 February 2019

service

4

Service completed within predicted time. We were phoned to confirm car ready.

31 January 2019

service

2

Mini had service and returned to us only for us to find it was out of Mot by a few weeks. Had to rebook for Mot at full cost. Then told it had failed on a £300+ headlight washer despite being serviced 7 day previously.

31 January 2019

sales

5

made to feel special and enjoyed the experience

31 January 2019

sales

2

You have 2 stars as collection of the car was better than the sale experience. I had to get the sales manager involved after the sale but totally shocked and surprised that he then made no effort or attempt to speak to me on the day of collection

19 January 2019

sales

5

My previous mini had a be repaired days before I was due to pick up the new one. The team helped me tremendously, going above and beyond providing a courtesy car over the weekend ahead of my insurance company being able to provide one

18 January 2019

service

5

Only one problem encountered with car which was sorted quickly