Daniel Roebuck remembered me and my husband from when he sold me a mINI approximately 4 years ago. Very helpful, knowledgable, easy to communicate with.

The fact that we have yet again returned for a new Mini shows our complete satisfaction with the products and the service that we receive

Once booked in - I was kept informed and had very good service.

A group of customer focused people. Always good, friendly service. Care taken over servicing and maintenance.

It was booked in months ago for an MOT but I forgot it & so it had to be re-booked. On the second occasion I received a text reminder the day before the MOT so it was not missed.The reminder system worked perfectly.

The service was easily set up because I could talk to someone to discuss.The car was collected from my house by a well-mannered driver.I had a reminder about the collection by email.Car was promptly returned,washed as well,Good level of service.

Very quick and friendly service. James Yearsley was excellent.

My car is 11 years old and I am always made to feel like I have purchased a really expensive car from you (I wish I could)

Great service

As always, everything was seamless. Grace was excellent; helpful and informative throughout

Professional friendly approach by sales executive, Daniel Roebuck. Very informative. Took the time to understand my requirements and explained fully and clearly everything about the car itself and the financial process.

Can't fault anything

Communication was good between myself and Rob the Sales man. He kept me informed throughout the whole process.

A pleasure dealing with Jessica who kept me up to date on progress and carried out a great handover

No hassle picked my car up dropped it back very efficient

I was able to work at a desk in the showroom whilst they serviced my car and they kept me topped up coffee too! The service to my Mini was carried out really well and the car handed back all lovely and clean which was a bonus.

Luke the sales rep was just fantastic,all our questions were answered and he gave us all the info. we needed,he sold it to us with his professional approach & friendliness

Excellent service and advise. Lewis Archer was very patient, friendly and helpful

Luke explained everything very clearly and kept us up to date with the progress of the car.

All the staff were very patient, attentive and friendly.

Happy so far with service

Luke and Marc are very good at their job.

James the sales assistant was wonderful. Explained everything well

Kept up to date and messages left when needed

I cannot speak highly enough of Jess. She provided exceptional customer service throughout and it was an absolute pleasure dealing with her. Throughout the transaction and even beyond, she demonstrated patience despite the many questions I asked!

Hassle free and the whole purchase went smoothly thanks to Dan.

Car picked up at home,then dropped off having been serviced and valeted.

Everything went smoothly. I asked for a last minute polish of a couple of areas on the car and my request was handled politely and efficiently. Very happy.

Excellent

Excellent service Daniel Roebuck was great from start to finish

Very good attentive sales executive, not pushy and well versed in the product in which we were interested. The mini show room is well laid out and comfortable. The receptionists are helpful and we are on good terms with the very helpful manager.

The customer service provided by Jamie was very good however the labour charges for the repair required were expensive.

I have bought a number of cars over the last 2-3 years and found Jes to be the most professional of all of the dealers that I have dealt with. A very good experience.

luke very helpfull

Fault repaired without quibble.

We walked away from Coventry Mini as not welcoming at all!! Stopped by chance and meet Dan Roebuck who is a breath of fresh air, he listened offering excellent advice and talked at our level. Even on pick up Dan was excellent a real credit to Mini

Great pick up and drop off service and good communication from the service team.

I felt welcome, they were very transparent, I knew what cost I would have incurred into. It was a great experience!

Excellent all round service

I've always been satisfied with the service from mini. This time when I took my mini for mot I had booked it for 9am. I was told to take a seat. I then waited 20 minutes just to hand over the keys. Not good if you have to get to work.

Jesica Wan was my Sales Executive, she was very knowledgeable and kept me updated all the way through

Great customer service

I would not have bought the vehicle if I hadn't been completely satisfied.

Nothing negative

From initial consultation to delivery I was well informed of options available and progress of manufacture.

Jess was friendly, understood my requirements, didn't try to 'sell' products that she knew I didn't want. I have already passed her details to a friend.

Very professional and polite.

Charming, friendly and efficient staff!

Excellent

The reception and service staff were excellent